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Refund Policy

REFUND POLICY 

Here at TrendyTokMarket, we aim to provide the most elite products and customer service. If you receive a broken or faulty item, we provide a stress-free refund process to resolve your problems. 

 

To initiate a return, please complete the following steps: 

  1. Email us at chillfusionstore@outlook.com and request which product/s you would like to process for a refund. 
  1. Provide evidence showing damage or faults with the product. 
  1. Upon verification, our payment team will authorize your refund. 

Please note the following exceptions to our refund policy: 

Below are some examples of common exceptions:  

  • Discounted items are final and cannot be returned or exchanged. 
  • Returned items must be returned in original product packaging. 
  • Returned items must have no visible signs of wear or use. 

 

Method of refund 

  • The refund will be processed within 7-12 business days to the original payment method used.